Cargo insurance did not cover spoilage caused by temperature failure—only revealed when a 40000$ claim was rejected. Policies were compared solely on price; exclusions and conditions were not reviewed. Five warehouse inventories insured under three separate contracts with different deductibles. Claims handling took months: documents gathered by post from warehouses and drivers.
Digitalised all policies and analysed the terms: coverages, exclusions, deductibles, limits. Held a tender with non-price criteria—mandatory cold chain risk coverage. Received quotes from 12 insurers. Combined inventory insurance into a single contract with a unified deductible. Shifted claims to the platform: warehouses upload documents directly, and claim status is visible to all involved.
-25% reduction in insurance costs – 83 500$ saved per year ; 100% of routes with cold chain risk coverage; 1 inventory policy ; 2x faster claim documentation process