FAQ
Answers to common questions about the Platform.
General
How long does setup take?
You can start using the Platform within 1 business day after connection. If you require custom setup, the timeframe depends on your technical requirements. Data migration by our team depends on the size of your insurance portfolio.
Is staff training required?
The platform interface is intuitive, and training and user support are provided during implementation.
How are costs reduced?
Costs are reduced through process automation, competitive tenders among insurers, and data consolidation in a single system. This lowers insurance costs, cuts administrative expenses, and eliminates inefficiencies.
How soon are results visible after implementation?
Initial results appear after analysing the insurance portfolio and consolidating data in the system. At this stage, duplicated coverage, inefficient insurance terms and cost optimisation opportunities are identified. Further efficiency is gained through tenders and process automation. Timeframes depend on business size and insurance portfolio structure.
Is AIINS suitable for holdings and companies with branch structures?
Yes. The platform enables centralised management of insurance across all divisions and regions.
Can I track policy and payment deadlines?
Yes. The platform automatically monitors policy validity, upcoming payments, and sends reminders for renewals and payments.
Integration
Can AIINS be integrated with other company systems?
Yes. Integration options depend on your systems. Basic API integration takes up to 1 week. Custom connectors—up to 3 weeks. Complex cases are discussed individually.
Security
How does AIINS ensure data security?
AIINS provides multilayer data protection. The platform can be deployed on your own infrastructure if required. Data encryption, access controls, secure communication channels, VPN, backups, security monitoring and user activity logging are all used. Server and network infrastructure are regularly updated and protected against external threats.
Where is data stored?
Data is stored in a certified data centre in Moscow.
Pricing
How much does the subscription cost?
The subscription depends on portfolio size and number of users.
Pricing is tailored with no hidden fees.
Contact us at +7 812 389 55 33 or submit a request on the website. We will respond within one hour during business hours.
1C extension
Which 1C configurations are supported?
We are currently clarifying this information.
Do I need a developer to install the extension?
The answer is being clarified…
Are employees’ personal data transferred from 1C to AIINS?
No. Only the INN, organisation name and an anonymised user identifier are transferred from 1C to AIINS. Employees enter their own name, work email and phone number in the browser during registration — 1C does not provide these details.
What is the cost of the extension?
The answer is being clarified…
What if our company already works with AIINS?
Answer to be clarified...
How do I disable or remove an extension?
The answer is being clarified…
Is the extension compatible with the cloud (1C:Fresh)?
Not in version 1.0. Cloud services requiring mandatory safe mode (such as 1C:Fresh) are not supported as the extension needs access to external networks for connection with AIINS. Cloud support is planned.
What does the extension change in my database?
Only its own objects with the aiins_ prefix (the ‘AIINS Tenders’ section, internal directories and registers for tenders). The extension does not alter or use objects from your standard configuration.
Is the basic 1C version sufficient?
No. Basic versions of standard configurations do not support third-party extensions; you need the PROF or CORP version.
How do I update the extension?
Answer coming soon…
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